Company Statement

We hope you are keeping safe and well during these unprecedented times. While it certainly isn’t business as usual for us, at T.U.K. Shoes, we have scaled back our head office operations with non-essential staff working remotely, this has allowed us to remain open for business and continue to dispatch online orders.

Our overriding priority is the safety and well-being of both our teams and our valued customers, so along with other significant changes within our business, we are maximizing cleaning measures within our distribution network, plus following government guidelines regarding isolation and social distancing in the workplace. We can confirm that all staff are healthy and eager to support our customers.

We have extended our returns period to 60 days and keep this under review as events continue to unfold to ensure that there are no issues returning any orders for any unforeseen circumstances. Please be aware any returns will be held for 72 hours before processing to further insulate our staff from risk of infection.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.

Take care of yourselves and each other.

Current International Delivery Suspensions

Please find the latest information we have from our courier partners. We are afraid any order placed to any of the countries below will not be received until the restrictions have been lifted.

EU Delivery

Country
AREAS SUSPENDED
(State: Postcode(s))
Last Updated
France
Change to delivery days from 5 days a week to 4 days across the country. 
 
Postcodes bound for Paris (those starting 75xxx, 77xxx, 78xxx, 91xxx, 92xxx, 93xxx, 94xxx, 95xxx) Parcels are being held for 5 days due to a backlog.
30 April 2020
Serbia
Service Temporarily Suspended
24 April 2020

 

International Delivery

CountryStatusLast ChangedAdditional Information
Barbados Service Temporarily Suspended 30 March 2020 All flights suspended into Barbados from 12 March
Bermuda Service Temporarily Suspended 25 March 2020 All flights suspended into Bermuda from 20 March
Botswana Service Temporarily Suspended 15 April 2020 Service is suspended due to carrier issues from 30 March
British Virgin Islands Service Temporarily Suspended 26 March 2020 Service is suspended due to carrier issues from 17 March
Cayman Islands Service Temporarily Suspended 26 March 2020 All flights suspended into Cayman Islands from 25 March
Chad Service Temporarily Suspended 15 April 2020 Service is suspended due to carrier issues from 17 March
China

Service  Suspended 

23 January 2020
Hubei & Wuhan ONLY
430000 to 449999
Cuba Service Temporarily Suspended 26 March 2020 Service is suspended due to carrier issues from 23 March
Djibouti Service Temporarily Suspended 17 March 2020 Djibouti has suspended all flights into country from 18 March and until further notice
Dominican Republic Service Temporarily Suspended 26 March 2020 Service is suspended due to carrier issues from 17 March
Ecuador Service Temporarily Suspended 26 March 2020 Service is suspended due to carrier issues from 17 March
Fiji Service Temporarily Suspended 03 April 2020 Fiji has suspended all flights between 18 March and further notice
French Polynesia Service Temporarily Suspended 01 April  2020 The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes.
Grenada Service Temporarily Suspended 30 March 2020 All flights suspended into Grenada from 12 March
Guyana Service Temporarily Suspended 30 March 2020 All flights suspended into Guyana from 12 March
Haiti Service Temporarily Suspended 26 March 2020 Service is suspended due to carrier issues from 17 March
India Service Temporarily Suspended 27 March 2020 Service is suspended due to carrier issues from 20 March
Jamaica Service Temporarily Suspended 30 March 2020 All flights suspended into Jamaica from 12 March
Kazahkstan Service Temporarily Suspended 20 March 2020 Flights to and from Kazahkstan  are suspended until further notice
Kuwait Service  Suspended  01 April 2020 Kuwait has suspended all commercial flights between 12 March and 26 March or until further notice
Lebanon Service Temporarily Suspended 01 April 2020 The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes.
Malawi Service Temporarily Suspended 08 April 2020 Service is now suspended from 03 April
Maldives Service Temporarily Suspended  04 April 2020 Maldives has suspended all processing between 18 March and end of epidemic
Mali Service Temporarily Suspended 03 April 2020 Mali has suspended all flights between 18 March and further notice
Mauritania Service Temporarily Suspended 26 March 2020 Mauritania has suspended all flights between 18 March and further notice
Mauritius Service Temporarily Suspended 06 April 2020 Mauritius has suspended all flights between 31 March and further notice
Mongolia Service Temporarily Suspended 01 April 2020

Flights to and from Mongolia  are suspended until 30 April 2020 

The International Mail Centre is also closed until 1 April 2020. 

Morocco Service Temporarily Suspended 08 April 2020 Service is now suspended from 03 April
Nepal Service Temporarily Suspended 30 March 2020 Service is now suspended from 25 March
Pakistan Service Temporarily Suspended 17 April 2020 Service is now suspended from 28 March
Paraguay Service Temporarily Suspended 07 April 2020 Service is suspended due to carrier issues from 03 April
Peru
Service Temporarily Suspended
26 March 2020 Service is suspended due to carrier issues from 17 March
Philippines Service Suspended 19 March 2020 Philippines Post has suspended all processing between 18 March and end of epidemic
Rwanda Service Temporarily Suspended 06 April 2020 Service is suspended due to carrier issues from 16 March
St Kitts & Nevis Service Temporarily Suspended 30 March 2020 All flights suspended into St Kitts from 12 March
Saint Lucia Service Temporarily Suspended 30 March 2020 All flights suspended into Saint Lucia from 12 March
Saint Vincent & the Grenadines Service Temporarily Suspended 30 March 2020 All flights suspended into St Vincent from 12 March
Samoa
Service Temporarily Suspended
26 March 2020 Flights to and from Samoa are suspended from 14 March
South Africa Service Temporarily Suspended 30 March 2020 All flights suspended into South Africa from 21 March
Sri Lanka
Service Temporarily Suspended
24 March 2020 Flights to and from Sri Lanka are suspended from 18 March
Taiwan Service Suspended  19 March 2020 Originally temporarily suspended from 04 March Service is now suspended from 19 March
Tanzania
Service Temporarily Suspended
19 March 2020 Service is suspended due to carrier issues from 13 March
Togo Service Temporarily Suspended 08 April 2020 Service is now suspended from 03 April
Turks & Caicos
Service Temporarily Suspended
26 March 2020 Service is suspended due to carrier issues from 23 March
Tunisia Service Suspended 19 March 2020 Service is now suspended from 16 March
Uzbekistan
Service Temporarily Suspended
20 March 2020 Flights to and from Uzbekistan  are suspended until further notice
Vanuatu Service Temporarily Suspended 17 April 2020 Service is now suspended from 20 March
Zimbabwe
Service Temporarily Suspended
26 March 2020 Flights to and from Zimbabwe are suspended until further notice
Top