Company Statement

We hope you are keeping safe and well during these unprecedented times. While it certainly isn’t business as usual for us, at T.U.K. Shoes, we have scaled back our head office operations with non-essential staff working remotely, this has allowed us to remain open for business and continue to dispatch online orders.

Our overriding priority is the safety and well-being of both our teams and our valued customers, so along with other significant changes within our business, we are maximizing cleaning measures within our distribution network, plus following government guidelines regarding isolation and social distancing in the workplace. We can confirm that all staff are healthy and eager to support our customers.

We have extended our returns period to 60 days and keep this under review as events continue to unfold to ensure that there are no issues returning any orders for any unforeseen circumstances. Please be aware any returns will be held for 72 hours before processing to further insulate our staff from risk of infection.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.

Take care of yourselves and each other.

Current International Delivery Suspensions

Please find the latest information we have from our courier partners. We are afraid any order placed to any of the countries below will not be received until the restrictions have been lifted.

EU Delivery

Country
AREAS SUSPENDED
(State: Postcode(s))
Last Updated
Serbia
Service Temporarily Suspended
24 April 2020

 

International Delivery

CountryStatusLast ChangedAdditional Information
BotswanaService Temporarily Suspended15 April 2020Service is suspended due to carrier issues 
BruneiService Temporarily Suspended30 June 2020Service is suspended due to carrier issues 
CubaService Temporarily Suspended26 March 2020Service is suspended due to carrier issues 
Falkland IslandsService Temporarily Suspended22 June 2020Service is suspended due to carrier issues 
HaitiService Temporarily Suspended26 March 2020Service is suspended due to carrier issues 
LebanonService Temporarily Suspended15 May 2020Service is suspended due to carrier issues 
MauritaniaService Temporarily Suspended26 March 2020Service is suspended due to carrier issues 
MongoliaService Temporarily Suspended08 June 2020

Service is suspended due to carrier issues 

ParaguayService Temporarily Suspended07 April 2020Service is suspended due to carrier issues 
TurkmenistanService Temporarily Suspended24 April 2020Service is suspended due to carrier issues 
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